Refund policy

RETURNS & REFUNDS

We want you to love your ritual. If something isn't right, we'll fix it.

Our 30-day promise

You have 30 days from delivery to reach out about your order. Email us at hello@pinkdawn.co with your order number and we'll take it from there.

Unopened items

Unopened, unused products in original packaging can be returned within 30 days for a refund of the product price. Return shipping is the customer's responsibility, and original shipping charges are non-refundable. Please email us before shipping anything back so we can send return instructions.

Opened items

For food safety reasons, we can't accept returns on opened pouches. If you tried it and something was off — clumping, an unexpected taste, damaged seal — email us within 30 days with your order number and a photo. We'll make it right.

Damaged, defective, or incorrect orders

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund. No return needed.

The Velvet Sip glass

Unused glassware can be returned within 30 days in its original packaging. If it arrives broken, send us a photo within 7 days and we'll replace it at no cost.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.

Non-returnable

  • Opened or partially used products
  • Gift cards
  • Items marked final sale
  • Items returned more than 30 days after delivery

Order changes and cancellations

We fulfill quickly. Email us as soon as possible after ordering and we'll do our best, but once an order enters fulfillment we can't change or cancel it. Please double-check your shipping address at checkout — reshipments due to an incorrect address are billed at standard shipping rates.

Lost or stolen packages

If tracking shows delivered but your order isn't there, check with neighbors and your building first, then email us. We'll help you file a claim with the carrier. We aren't able to refund packages confirmed as delivered by the carrier.

Subscriptions

Cancel or pause anytime from your account before your next renewal date. Orders that have already been charged and processed can't be cancelled, but the 30-day promise above still applies.

Questions?

Email hello@pinkdawn.co and a real person will get back to you within 2–3 business days.

PinkDawn LLC, California